EFFECTIVENESS OF ONLINE PLATFORMS FOR PROVIDING PSYCHOLOGICAL SUPPORT TO INDIVIDUALS WHO HAVE EXPERIENCED WAR TRAUMA

Abstract

The study focuses on analyzing the effectiveness of online platforms for providing psychological assistance to individuals who have experienced war-related trauma. The aim of the research is to assess the demand for psychological support, identify key barriers to accessing these services, and evaluate the impact of such platforms on users’ emotional well-being. The relevance of the topic is determined by the prolonged impact of war on the mental health of the population and the need to develop innovative approaches to delivering assistance in crisis conditions. In today's world, where digital technologies play a key role, it is important to adapt psychosocial tools to the new realities. The methodology includes theoretical analysis of scientific literature, synthesis of statistical data, and evaluation of practical experiences with digital platforms. The results indicate a high demand for psychological support, with only a small proportion of respondents seeking help due to a lack of trust in services or confidence in their ability to cope independently. The most popular channels for accessing support are Telegram/Viber bots and specialized official websites. At the same time, there is a need to improve platform interfaces, enhance the accessibility of materials, and ensure confidentiality. The primary emotional states requiring intervention include anxiety, tension, fatigue, and irritability. Effective strategies involve combining automated platform features with opportunities for individual consultations with specialists. The conclusions highlight the importance of further development of online platforms, integrating digital solutions with traditional therapy methods, increasing trust in services through awareness campaigns, and adapting platforms to the specific needs of various population groups. The proposed recommendations focus on improving service accessibility, enhancing psychosocial support, and developing stress resilience programs. It is expected that the further implementation of the research findings will contribute to the improvement of the overall psycho-emotional climate in society.