COGNITIVE-BEHAVIORAL APPROACH IN SOCIAL WORK AND ITS ROLE IN THE MEDIATION PROCESS

Abstract

The article examines the cognitive-behavioral approach as one of the effective methods in social work. The purpose of the study is to analyze the features of the application of the cognitive-behavioral approach in the mediation process. In accordance with the tasks set, the paper examines the role of the cognitive-behavioral approach in social work; considers effective techniques of the cognitive-behavioral approach and describes the features of their application in the mediation process. It was found that the main idea of the cognitive-behavioral approach is that a person's emotional, behavioral, and physiological reaction is largely determined by their cognitive interpretation of an event, in particular, their thoughts and beliefs about it. Taking this into account, a four-component structure of CPP was identified: cognitive, emotional, behavioral, and physiological components. The study analyzed the features of the use of such techniques as cognitive restructuring, assertive communication skills training, Socratic questioning, the “stop thinking” technique, relaxation and self-regulation methods, as well as social skills training. Their role in forming constructive communication between conflict participants, reducing the level of emotional tension, correcting destructive beliefs and behavior patterns was revealed. Summarizing the results of the study, it was concluded that the cognitive-behavioral approach is an effective tool of social work, and its integration into the mediation process provides a more conscious, balanced and solution-oriented approach to conflict situations. Such an approach not only reduces the level of tension between the parties, but also contributes to the long-term improvement of relationships and the formation of skills for constructive resolution of future conflicts.