TECHNOLOGY OF SOCIAL WORK IN THE PROBATION SERVICE USING MODERN INFORMATION AND COMMUNICATION TECHNOLOGIES AND DIAGNOSTIC METHODS

Abstract

The article examines the technology of social work in the probation service with a particular emphasis on the use of modern information and communication technologies (ICT) and scientifically grounded diagnostic methods. The relevance of the research problem is substantiated in the context of the transformation of Ukraine’s criminal justice policy, which is increasingly oriented toward the resocialization and reintegration of individuals in conflict with the law, as well as toward reducing recidivism. It is emphasized that the contemporary probation model is based on the principles of individualization of social and educational interventions, which necessitates the technologization of social work and the application of innovative professional tools. The article analyzes scientific approaches of national and international researchers to the issues of social work in the field of criminal justice, desistance, social support for probation clients, and the use of diagnostic instruments for assessing risks and needs. It is determined that the effectiveness of social work in the probation service largely depends on the systematic integration of an individualized approach, standardized diagnostic methods, and modern information and communication technologies. The structural stages of social work technology in probation are revealed, including initial socio-psychological assessment, identification of criminogenic risks and social needs of clients, development and implementation of individualized social support plans, as well as monitoring and evaluation of the effectiveness of social and educational interventions. The potential of using modern ICT in probation practice is substantiated, particularly online counseling, digital monitoring and reporting platforms, electronic databases, and mobile applications, which contribute to increasing the accessibility, continuity, and effectiveness of social work. Special attention is paid to the role of diagnostic methods as a basis for scientifically grounded professional decisionmaking, differentiation of probation clients, and adjustment of individualized social support programs. At the same time, key challenges in integrating modern information and communication technologies and diagnostic tools into probation practice are identified, including issues related to the digital competence of professionals, personal data protection, and regulatory and methodological support.