COMMUNICATIVE COMPETENCE OF A SOCIAL SPECIALIST AS A COMPONENT OF HIS PROFESSIONAL ACTIVITY

Abstract

The article substantiates the important significance of communicative competence of a social specialist in professional activities. In modern information world, professional communication, which acts as a means of interaction and exchange of information between people in the professional, business and scientific spheres of public life, becomes extremely important. Of particular importance today acquires professional communication in the social sphere. Important and necessary requirements for the profession of a social worker are: the desire to communicate, the ability to get easily in touch with people, to persuade and inspire, the possession of verbal and nonverbal ways of speaking, knowledge of the language etiquette, the capacity to listen, to find common grounds with different members of society, to create an atmosphere of trust in conversation, the power to persuade and find compromise in human relations, i.e. to have the appropriate professional qualities — knowledge and skills, which are the basis for the formation of communicative competence of the future social specialist. The essence and features of a social worker’s communicative competence are characterized. It is defined that communicative competence is a complex integrative, holistic psychical formation and it determines success in professional activities. The most important task of every social worker is mastering the necessary knowledge of professional communication, cognizing its essence, functions, styles, moral principles, the formation as a result of this professional skills and techniques in dealing with people, acquiring the experience of communicative activity. After all, it contributes to the development of person’s communication skills and culture, improving these skills in order to achieve effective results in working with customers.