MANAGERIAL SKILLS OF SOCIAL WORKERS IN THE CONTEXT OF MANAGEMENT ACTIVITIES

Abstract

The formation of managerial abilities of social workers directly depends on the quality of their performance of professional functions and contributes to result-oriented management. The managerial abilities of social workers necessary for the realization of managerial potential include: business (the ability to make effective managerial decisions; to design and model social situations; to establish interaction between state, public and commercial organizations on the basis of social partnership; to manage, monitor and evaluate social projects and programs, etc.); administrative and innovative (the ability to communicate with representatives of professional groups at different levels; to implement methods and technologies of innovative practice in the management of professional activities; to involve and organize the public to participate in solving social problems, etc.); sociopsychological (the ability to provide assistance and support to clients, taking into account their individual needs, age differences, gender, ethnic and other characteristics; to group motivation, facilitation of group decision-making processes, etc.); ethical (the ability to identify professional identity and act in accordance with the values of social work and ethical principles; professional reflection, etc.). Factors of the formation of managerial abilities of social workers that affect the effectiveness of professional activity are identified. These include: factors of the external environment (the need to coordinate joint efforts by specialists from different industries and structures to perform professional tasks); factors of the internal environment (complex procedures for determining the results of the activities of specialists in the social sphere; inconsistency between qualitative and quantitative indicators of activity effectiveness; multifunctionality of work, the need for a wide range of formed competencies); personal factors (the need to make urgent decisions on which the fate of people depends; the presence of stressful situations, physical indicators; motivation for professional activity).